Refund policy

TERMS OF PURCHASE AND REFUND POLICY

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Please email us at accounting@lhmmediatexas.com or call us at 210-481-6464 during business hours. Our office is located at 14255 Blanco Road, San Antonio, TX 78216.

Products and Services

Our products and services include, but are not limited to:
- Luxury Real Estate Summit
- Luxury Home Magazine
- TM3 Impact
- Distinctive Agent Lab
- Other educational and marketing resources for real estate professionals

General

Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.

Privacy Policy

Please review our Privacy Policy, which also governs your visit to our website and any purchases made on our website.

No Guarantee of Results

We do not guarantee that you will achieve any specific results or earn any specific amount of income or reach any particular goal from purchasing our products and/or services. The information provided is provided only on an informational basis and is only for your personal use. If you use such information, you do so at your own risk and are solely responsible for any decisions and actions that result from your decision to use such information. We will never provide legal, investment, professional, tax or financial advice. There is no assumption of responsibility for any errors or omissions that may appear in any program materials or written information. You agree to take full responsibility for any results you receive from use of any products or services purchased from us.

Real estate investing involves risk and hard work. Always consult with your financial, tax, finance, legal and business professionals. Any testimonials showing our success or our students' success are not to be interpreted as common, typical, or expected.

Physical Products

Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer's remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment.

For non-third party products, you may return the physical product in NEW condition, along with proof of purchase, within 30 days for a full refund (less shipping and handling). Please be advised that shipping costs are not reimbursed.

Any claims for misprinted/damaged/defective items or packages lost in transit must be submitted to our customer service department within 30 days at accounting@lhmmediatexas.com.

Digital Products and Downloads

There are no refunds on any digital products, including but not limited to TM3 Impact and Distinctive Agent Lab access. You will receive access to the digital platform for the amount of time stated in the product description you purchased. If you have any problems accessing the digital content you have purchased, please contact our Customer Support Department immediately at accounting@lhmmediatexas.com.

Digital product purchases do not grant rights to share, reproduce or resell the product in any way. Digital Access is deemed fully delivered when the email is sent to the email address used to sign up for the services.

Live Events

There are no refunds on any live event tickets, including the Luxury Real Estate Summit. If you have registered any single ticket more than one time, then we reserve the right to cancel or reject any subsequent ticket that was registered multiple times. All ticket purchases are subject to availability without exception.

If you are unable to attend an event, you may be eligible to receive a store credit (not a refund) if you purchased a ticket without restrictions and make the request at least 15 days prior to the event. Tickets received as part of a bundle or promotional offer are not eligible for store credit.

Payment Plans

If a product or service is purchased utilizing a monthly payment plan, the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited and will not be refunded. Access to any digital product or platform will be removed. Any payment plans that include live events must be paid in full 60 days prior to the event date or your ticket will be forfeited.

Gift Certificates and Coupon Codes

Gift certificates and coupon codes shall expire twelve (12) months from their date of issue, unless otherwise specified. If you have received a coupon code for free merchandise or a gift certificate from us or any of our affiliates, the coupon code or gift certificate is only good for a single use and up to the value on the code or card.

Arbitration

Any dispute, question or difference arising between you and the Company shall be settled in accordance with Commercial Arbitration rules and regulations of the American Arbitration Association then in effect, with arbitration to take place in San Antonio, Texas.

By purchasing any item, product, or event from this website, you acknowledge and agree to be bound by these Terms of Purchase and Refund Policy as well as our Terms of Use and Privacy Policy. If you do not agree to these Policies, please do not make any purchases or enter into any transaction with us.

Last Updated: January 1, 2025